Refund Policy for Cancelled or Postponed Events
All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability.
Refunds for rescheduled shows will be provided only with the venue's or promoter's approval. If an event is cancelled and not rescheduled, refunds will be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending upon your billing cycle. Refunds for cancelled performances include the ticket price but do not include the per ticket convenience charge(s) and the "per order" handling charge if any fees are collected for a chosen delivery option.
Opening acts or guests for concerts may sometimes tour with headlining performers. WizTix is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be given if an opening act is changed or cancelled, unless the venue or promoter approves it.
convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely (either on a PC or by phone). WizTix, being an Internet-based ticketing system, has priced the convenience fee per ticket to be as low as possible so that the consumer does not pay more than is absolutely necessary.
Refunds and Exchanges
Before purchasing tickets, it is your responsibility to carefully review your seat location, event, and performance date. Policies set forth by our clients prohibit WizTix.com from issuing exchanges or refunds after a ticket has been purchased.
WizTix, being a print-at-home Internet-based ticketing system, allows the consumer to reprint tickets for THE CONSUMER'S USE ONLY. The unique two-dimensional bar code printed on all tickets will allow ONLY ONE ticket, the first ticket, to enter the event. The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assumes all financial liability for the copying of his unique, bar-coded ticket.